The first time a user encounters an application's documentation, it's not always with the user manual or online help. Often, that first encounter with documentation is an error message.
Technical writers should be involved in writing error messages. It's an important, although often overlooked, part of the job. After all, error messages are documentation, albeit documentation that's embedded in the code.
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Author: ScottNesbitt
Published at: Wed, 16 Aug 2017 03:00:00 -0400
Credits: https://www.opensource.com
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